I’m fortunate enough to have never needed surgery (touch wood), or even been suggested that surgery may be required. Not only because surgery is a big deal, but also the inconvenience that it makes to your life as a fit healthy person.
Time off for the GP, time off to meet the surgeon, time off to go for an outpatient appointment, time off to have additional tests, time off for the surgery and time off to recover.
The only part I think I wouldn’t complain about would be the time off to recover, especially if that means “This Morning” with Holly & Phil, constant sympathy and tea and biscuits till I’m deemed fit and well.
It always surprises me the amount of wasted time the patient has to go through in a hospital visit…
I approach this as they say from a “millennial’s” point of view, which means that I’m in my 30’s and now controlling the worlds future. But I also approach this as a fit well person, and having worked in Synopsis Healthcare for a few years now, it always surprises me the amount of wasted time the patient has to go through in a hospital visit. Time is precious, you can’t get a refund or re-use it, it can only be used wisely once.
Time is precious, you can’t get a refund or re-use…
As I grow older I know that the likelihood is that some surgery/health issues will come up in the future, especially with the amount of tea and biscuits I do actually consume, so I was extremely happy when the Sales Manager put my local hospital on the top priority new customer focus. YES! Bring. It. On. Because I know that if this does happen in the future, I won’t be waiting around aimlessly to enter my pre-assessment history (of which there is hardly anything), but I will be able to enter it directly from my computer from the comfort of my own home, with a brew in one had. And they’ll call me in on the shortest, quickest surgery path, which means I’ll get to the recovery stage a lot faster = satisfied patient.
Written by Tori Dand
Head of Customer Success, Synopsis Healthcare